Support

• How rerouting works
• Changing your plan
• Equipment and location
• Reporting an injury concern
• Managing your subscription
• Deleting your account and data
• Getting a copy of your data
• Account and sign-in
• Offline and syncing
• Contacting us

How rerouting works

A reroute is what happens when the session you were given no longer fits the day you actually have. Instead of skipping it and taking the hit, you tell Onda what changed and it writes you a different session on the spot.

Doing it

1. Open today’s session and tap Reroute.
2. Pick what changed: less time, low energy, wrong location, missing equipment, soreness, boredom, feeling overwhelmed, lost motivation, travel, or something else.
3. Confirm the specifics — for example, how many minutes you actually have.
4. Onda replaces the session immediately. Start it like any other.

What Onda protects when it reroutes

Every prescribed movement carries a priority. The movements that carry the session — usually the main squat, hinge, push, or pull — are the last things to go. Accessory and finisher work comes off first. If you told Onda a region is sore or injured, any movement flagged as unsafe for that region is excluded outright and swapped for a substitute that trains the same pattern.

Two honest details

• It is deterministic. Reroute runs on fixed rules on your phone, not on a language model. The same inputs always produce the same session, it takes a fraction of a second, and it works with no signal.
• The original is kept. When you reroute, the original session is preserved and marked as superseded rather than deleted. That is not there to shame you — it is the only way to measure how often a difficult day got rescued instead of lost, which is the number Onda actually cares about.

Changing your plan

Rerouting fixes one day. If something has changed for good, change the plan itself.

• Different goal — Settings → Goal. Switching your goal starts a new plan cycle from today. Your history and logs are kept.
• Different training days — Settings → Availability. Pick the days and the rough hours you can realistically train, and the sessions per week you are aiming for.
• Different session length — Settings → Availability, then adjust the minimum and maximum minutes. Onda will not prescribe outside that range.
• Sessions feel too hard, too easy, or too long — reroute a few times with an honest reason. Onda learns your completion rate by session length and by time of day, and starts proposing what you actually finish.
• Starting over — Settings → Plan → Start a new cycle. The old cycle is archived, not erased.

Equipment and location

Onda only prescribes movements you can actually perform with what you have. Update Settings → Equipment when your kit changes, and set your usual training locations — gym, home, outdoors, travelling. If you are somewhere unexpected today, do not change your settings: reroute with wrong location or missing equipment instead, so the change applies to today only.

To stop seeing a movement you dislike, open it in a session and choose Do not prescribe this. Onda will substitute an exercise that trains the same pattern.

Managing your subscription

Onda subscriptions are billed by Apple through the App Store, not by us. That means we cannot cancel, refund, or change a subscription on your behalf — but you can do all three yourself in a couple of taps.

Cancelling or changing your plan

1. Open the Settings app on your iPhone.
2. Tap your name at the top, then Subscriptions.
3. Tap Onda, then Cancel Subscription, or choose a different tier.

Cancelling stops the next renewal. You keep access until the end of the period you have already paid for. Your data is untouched by cancelling — if you also want it deleted, see below.

Refunds

Refunds are handled entirely by Apple. Request one at reportaproblem.apple.com and sign in with the Apple Account used for the purchase.

Restoring a purchase

New phone, or reinstalled the app? Sign in with the same account and tap Settings → Restore purchases. Make sure you are signed in to the same Apple Account that bought the subscription.

Deleting your account and data

You can delete everything yourself, from inside the app, without emailing anyone or waiting for approval.

1. Open Settings → Account.
2. Tap Delete account.
3. Confirm. This cannot be undone.

That removes your profile, body metrics, workout logs, plans, and adherence data. It is gone from our live systems within 30 days and from encrypted backups within 90 days as those backups age out.

Deleting your account does not cancel your subscription. Apple controls billing, so cancel it separately using the steps above — otherwise it will keep renewing.

If you cannot get into the app, email privacy@ondaroute.com from the address on your account and we will delete it for you within 30 days.

Getting a copy of your data

Email privacy@ondaroute.com from your account address and ask for an export. You will get a machine-readable file containing your profile, body metrics, workout logs, plans, and adherence data, within 30 days. There is no charge.

Account and sign-in

• Forgot your password — tap Forgot password on the sign-in screen and follow the emailed link.
• Changing your email — Settings → Account → Email. You will need to confirm the new address before it takes effect.
• Not receiving our emails — check your spam folder, then add ondaroute.com to your contacts. If it still does not arrive, write to support@ondaroute.com from any address and tell us the account address.
• Using Onda on more than one device — sign in with the same account and your plan and history follow you.

Offline and syncing

Today’s session, including rerouting it, works without a connection — the rules run on your device. Logging works offline too; sets are stored locally and sync the next time you have signal. If something looks out of date, pull down to refresh on the home screen.

Contacting us